A MAJOR energy supplier has been asked to pay £144 in compensation to 250,000 customers.
E.ON Next – part of the E.ON Energy Group – has been asked to give the cash after it failed to give final bills and refunds to pre-payment meter customers.
E.ON has been asked to pay compensation to its customers.[/caption]
An investigation by the energy regulator, Ofgem, found almost 250,000 prepayment meter customer accounts were affected between February 2021 and September 2023.
This was due to an error within its billing system, which E.ON Next self-reported to Ofgem.
It was found that some 100,000 of the accounts were also in credit.
Because of this issue, prepayment customers who transferred to another supplier or terminated their contract did not receive final bills within six weeks, as required under Ofgem’s rules.
