free web page counters Rush hour ScotRail trains cancelled after tree falls on line amid snow chaos – Koko Cafe

Rush hour ScotRail trains cancelled after tree falls on line amid snow chaos

SCOTRAIL trains have been cancelled during rush hour due to a tree on the tracks.

Commuters travelling between Keith and Huntley in Aberdeenshire are facing disruption.

a building that has the word post on it
Trains travelling to and from Huntley train station are affected

The train operator advised of cancellations, delays or revised timetables.

Rail staff are working to resolve the issue and resume normal service.

The announcement was made to ScotRail‘s 295,000 X followers.

An online post reads: “Due to a tree blocking the railway between Keith and Huntly all lines are blocked.

“Train services running through these stations will be cancelled, delayed or revised.

“Staff are being arranged to remove the tree.”

A later update advises passengers that tickets will be accepted with Stagecoach North.

The following services will accept rail passengers Service 10: InvernessAberdeen Service 11: Inverness – Nairn Service 35: Aberdeen – Dyce Service 37 Aberdeen – Inverurie.

A recent update reads: “Passengers are advised to make alternative arrangements or postpone their journey until weather conditions improve, ticket acceptance is still in place with Stagecoach North.”

Elsewhere ScotRail is set to cut opening hours at dozens of ticket offices across Scotland.

The public train operator said the changes are due to “changing travel and ticket purchasing patterns”.

There has been a 50 per cent drop in station ticket office sales, according to ScotRail.

In 2021, the firm published findings which showed a significant rise in the number of tickets purchased on the firm’s website, app, or at station machines.

It found that there had been a large decline in customers buying tickets at offices.

a blue scotrail train is pulling into a station
John Kirkby – The Sun Glasgow

ScotRail trains have been cancelled after a tree fell on the line[/caption]

ScotRail said while slashing ticket office opening hours, it will aim to “deliver more visible customer support” at stations.

The operator will cut the opening hours of 54 ticket offices, while 12 offices will see opening hours increase.

The changes follow a consultation by the independent passenger watchdog Transport Focus.

The alterations will not impact trains stopping at stations and no ticket offices will permanently shut, with no job losses or redundancies either.

ScotRail said customers will benefit from a greater staff presence, assisting with ticket selling and inspections and tackling anti-social behaviour.

Platform help points will offer customers advice on buying tickets.

The changes will be introduced next year.

About admin